Refund policy

At ANTARTA, we strive to offer an elevated shopping experience and complete satisfaction with every order. Our return policy complies fully with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, giving you complete confidence when shopping with us.

  1. 30 Day Return Window and 14 Day Statutory Cooling Off Period

Statutory Cancellation Rights: Under UK law, you have an unconditional statutory right to cancel and return your order within 14 days of receiving your items without needing to provide a reason.

Our 30 Day Guarantee: To provide added peace of mind, ANTARTA extends this return window to 30 days from the date your delivery arrives.

  1. Return Eligibility and Hygiene Standards

Because ANTARTA offers personal care, skincare, and beauty formulations, strict hygiene and public health standards apply:

Condition of Items: To qualify for a return, your item must be in its original, saleable condition: unused, unopened, with all original tags, and in its complete original packaging.

Protective Hygiene Seals: In accordance with UK health and hygiene regulations, items cannot be returned once their protective hygiene seals, cellophane wrappers, or tamper-evident closures have been broken, unsealed, or opened.

Sale and Promotional Items: Products purchased during promotions, seasonal sales, or using discount codes (including welcome codes and Spend and Save tiers) remain fully eligible for return, provided all protective hygiene seals remain intact.

Non-Returnable Exceptions: Gift cards and personalized or custom goods are strictly non-returnable.

  1. Damaged, Defective, or Incorrect Items

Please inspect your parcel upon arrival. If an item arrives damaged, defective, or if you receive an incorrect product:

  1. Contact us within 48 hours of delivery at hello@antarta.co.uk.

  2. Include your order number, a brief explanation, and clear photos of the damage or discrepancy.

  3. Upon review, we will immediately provide a prepaid return label and arrange a replacement or issue a full refund at no additional expense to you.

  4. How to Start a Return

  5. Contact our support team at hello@antarta.co.uk with your order number and the item or items you wish to return.

  6. If your return request is approved, we will provide you with step-by-step return instructions and the designated UK return address.

  7. Please note that unauthorised returns sent back without prior notice cannot be accepted.

  8. Repack the items securely to prevent damage in transit. We strongly recommend using a tracked courier service (such as Royal Mail Tracked), as the parcel remains your responsibility until safely received at our facility.

  9. Exchanges

The quickest way to receive an exchange is to request a return for the unwanted item via hello@antarta.co.uk and, once your return is confirmed, place a new order on our website for the replacement item.

  1. Refunds and Processing Times

Once your return is received and inspected at our return center, we will send an email confirmation regarding the status and approval of your refund.

Approved refunds are processed promptly within 3 to 5 working days of inspection and credited directly to your original payment method (Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay, or Klarna).

Please allow an additional 2 to 3 business days for your banking institution or card issuer to post the transaction to your statement. If you have not received your approved refund within 10 business days, please contact us at hello@antarta.co.uk.